StoneAlgo has removed Enchanted Diamonds from our list of recommended retailers following a frenzy of complaints across the internet and from a pair of our users indicating that purchases made from the online jeweler have gone unfulfilled and communications from the company are insufficient at best.
We want to be clear that we are unable to fully verify the details of the situation within Enchanted at this time but based on all available information the online jeweler appears to be under financial pressure and is experiencing issues with their bank. Whether you have used StoneAlgo in your diamond search or not, if you have been affected by this issue please e-mail us any details you feel comfortable sharing (e.g. order information or communications from Enchanted) at firstname.lastname@example.org so we can prepare to help in any way possible.
We built StoneAlgo to help our users find the best diamonds at the lowest prices from the most trusted online jewelers. Unfortunately the situation at Enchanted diamonds appears to be financial in nature and has suddenly become a major concern. Our relationship with Enchanted had existed for over a year, brought on by high Google and Yelp ratings and an A+ rating from the Better Business Bureau. We will continue to investigate and share more information via this page in an update as soon as details become available.
Here’s what we know at present:
We are following the situation and will update this post as soon as more details become available. We continue to hope that this situation is resolved for all involved over the coming days. Please send us a chat or an email if you have any further information you’d like to share or any questions you want to ask our team.
We wanted to make sure we provide updates as we find out more information about what is going on with Enchanted Diamonds. Here is what we know:
The Enchanted Diamonds story was featured on the front page of the NY Daily News this morning. The article is available here: Disappearing diamond-dealer a 24-carat cad, angry customers say. Of note, Enchanted Diamonds' CEO Joshua responded to the Daily News saying that the company's debt burden was to blame and that Enchanted is in the process of filing for bankruptcy.
We will continue to update this page as news becomes available.
Devin and Jay, Co-founders @ StoneAlgo